FAQ
A: Southern Snag is committed to ensuring customer satisfaction. If you are not entirely pleased with your online purchase, you can return it within 30 days of the delivery date. The items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please contact our customer service team via email at southernsnagapparel@gmail.com or call us at (904) 325-9820. We'll provide you with a return authorization and further instructions. Please note that original shipping costs are non-refundable, and customers are responsible for return shipping. Once we receive and inspect your returned item, we will process your refund within 5-7 business days. For more detailed information, please visit our Return Policy page on our website.
A: At Southern Snag, we strive to ensure that your purchases are delivered to you as quickly and efficiently as possible. Our standard delivery times are 9-12 business days for domestic orders within the southern region. For orders outside this area, the delivery time may extend to 5-7 business days. We also offer expedited shipping options, which guarantee delivery within 2-3 business days for an additional fee. All our orders are processed and dispatched within reasonable hours on business days due to the fact that orders need to be processed and then made. You will receive a confirmation email with tracking details once your order has been shipped. If you have any specific delivery needs or questions, our customer service team is always available to assist you. Thank you for choosing Southern Snag – Snagged on the south.